Every Club, Society or Project can set up products for sale on the Union's online shop, using the Shop Administration function in eActivities.
You do not have to create a product for membership yourselves, as it will automatically be created for you.
How to create a new product
Please be aware of the following before creating a product:
- The minimum sales price for a product is £2.00.
- You cannot sell products such as raffle tickets or other forms of entry that could be considered to be online lotteries.
How to edit a product
How to view purchase reports and summaries
What are the benefits?
Setting up items in the online shop is the favoured method of taking payments as:
- Money appears directly in your eActivites account within 3 working days, with no admin required
- The buyer receives an automatic receipt from the system
- No fees are charged for using the platform
- No risk of losing cash or tickets
Taking payments for any CSP membership fees MUST be done through the online shop.
How to refund a product
According to our terms of use, if an event is cancelled; the advertised shop product changes from what was originally purchased; or it is requested within 14 days of purchase, the customer is entitled to a refund. As a committee it is your responsibility to let us know if an event is cancelled by submitting a ticket to the Activities Team. To request refunds, please read our training article.
- Type of refund (individual; mass refund; partially refunded mass refund; or mass refund to select individuals)
- Product name
- Refund value
- Order number, if applicable
In some cases, you may want to make your event ticket non-refundable, e.g. a race entry, etc, usually when your club has organised something that has a non-refundable cost in, e.g. ground hire, that could be cancelled, e.g. by bad weather.
To do this, state on the shop product description "In the case of unforeseen circumstances, such as bad weather, causing the cancellation of this event, this shop product is non-refundable. This statement supersedes the Imperial College Union Terms of Use.".
Note: If the event is cancelled and the customer has a screenshot showing the shop product without this statement, they will be entitled to a full refund.
How to make individual refunds (e.g. Can't attend/doesn't want product anymore)
There are many reasons an individual may want a refund for a product. If you want a refund for a CSP product, please contact the President/Chair and Treasurer of the relevant Club, Society or Project detailing:
- Your name
- Order number
- Product name
- Price paid
- Reason for refund
The President/Chair or Treasurer will then respond accepting or rejecting your refund. If accepted, they will need to follow the guidance above to process your refund. If they reject your refund and you wish to appeal, please submit a ticket to the Activities Team.
