Mass Refund (e.g. Shop Product/Event is cancelled)
- Customer name
- Order number
Making an event non-refundable, even when cancelled
In some cases, you may want to make your event ticket non-refundable, e.g. a race entry, etc, usually when your club has organised something that has a non-refundable cost in, e.g. ground hire, that could be cancelled, e.g. by bad weather.
Note: If the event is cancelled and the customer has a screenshot showing the shop product without this statement, they will be entitled to a full refund.
Individual Refund (e.g. Can't attend/doesn't want product anymore)
There are many reasons an individual may want a refund for a product, such as injury and inability to attend anymore, change of their plans, bought too many tickets, etc. This infographic walks you through the refund process for these refunds.