Refunds

Mass Refund (e.g. Shop Product/Event is cancelled)

According to our terms of use, if an event is cancelled or the advertised shop product changes from what was originally purchased, the customer is entitled to a refund. As a committee, if you know an event has been cancelled, please email dpfs@ic.ac.uk with the list of refunds, stating the product name and price, and detailing each:

  • Customer name
  • Order number

 

Making an event non-refundable, even when cancelled

In some cases, you may want to make your event ticket non-refundable, e.g. a race entry, etc, usually when your club has organised something that has a non-refundable cost in, e.g. ground hire, that could be cancelled, e.g. by bad weather.

To do this, state on the shop product description "In the case of unforseen circumstances, such as bad weather, causing the cancellation of this event, this shop product is non-refundable. This statement superceeds the Imperial College Union Terms of Use.". 

Note: If the event is cancelled and the customer has a screenshot showing the shop product without this statement, they will be entitled to a full refund.

 

Individual Refund (e.g. Can't attend/doesn't want product anymore)

There are many reasons an individual may want a refund for a product, such as injury and inability to attend anymore, change of their plans, bought too many tickets, etc. This infographic walks you through the refund process for these refunds.

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